GamblingLog for iPhone
Support
Find help with session entries, iCloud sync, Premium purchases, CSV files, automatic backups, app security, and the U.S. Tax Helper.
Email GamblingLog SupportContact Us
Email gamblinglog@infinitebits.net for technical help, questions, feedback, or feature requests.
For faster troubleshooting, include your iPhone model, iOS version, GamblingLog version and build number, what you expected to happen, and the steps that led to the problem. Screenshots are helpful when they do not reveal information you prefer to keep private.
Quick Help
My entries have not appeared through iCloud
Confirm that both devices use the same Apple Account and that iCloud Drive is enabled. Keep GamblingLog open briefly on a stable internet connection, then refresh the Log view.
Before deleting the app or making major changes, create a CSV export or backup when possible.
Premium is not showing as active
Open GamblingLog Settings and choose Restore Purchases while connected to the internet. Make sure the App Store is signed in with the Apple Account that originally purchased Premium.
GamblingLog Premium is a one-time, non-consumable purchase. You should not need to buy it again for the same Apple Account.
An automatic backup has not run yet
Automatic backups require Premium and a folder selected in Backup Settings. GamblingLog checks whether a backup is due when the app is opened and ready for use; iOS does not keep the app running continuously.
You can use Backup Now to create one immediately after a folder is configured and at least one session exists.
A CSV file contains invalid or skipped rows
Use Download CSV Template on the Export / Import screen for the expected columns and formatting. Dates should contain a complete month, day, and four-digit year.
GamblingLog previews the import before saving it and identifies invalid rows so the source file can be corrected safely.
I need help with App Lock
App Lock can use Face ID, your device passcode, or a custom GamblingLog passcode. Its Auto-Lock interval controls when authentication is required again after leaving the app.
Device authentication is managed by iOS. Face ID or device-passcode problems may need to be resolved in iPhone Settings.
How should I use the Tax Helper?
The Tax Helper organizes estimates from the sessions you entered and displays the tax-rules version used by the app. It is intended only for U.S. federal recordkeeping.
It is not tax advice or tax-return preparation. Confirm your records and applicable rules with a qualified tax professional.
Privacy and Data
GamblingLog stores the records you enter on your device and may sync them through your Apple iCloud account when iCloud is enabled and available. The app does not sell personal data or use advertising tracking.
Read the complete GamblingLog Privacy Policy for details about storage, Apple services, exports, backups, purchases, and diagnostics.
Responsible Gambling
GamblingLog is a personal recordkeeping tool. It does not place bets, predict outcomes, or provide gambling advice.
If gambling is causing concern, visit the National Council on Problem Gambling for support resources.